NOTE: We cannot ship to PO Boxes. We can only deliver to physical addresses, no PO Boxes or APO’s
We make every effort to ship your Tru Luxe product the same day as you order, or the next business day. However, we do not ship on Standard U.S. Holidays – New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving (2-days – Thursday and Friday), Christmas Eve, or Christmas Day.
If you are ordering with expediting shipping, please do keep in mind that it will take one business day from Monday-Friday to process the order for shipment. We apologize for any delay, but want to be very clear that all orders will need this time to be processed appropriately.
We offer free domestic ground shipping within the US on orders of $75 or more. For shipments outside of the US, please contact our Customer Service department and we will research possibilities for shipping to other countries. We will communicate with you all potential charges before shipping your order.
For United States shipments, we currently us UPS (United Parcel Service). UPS will ship to a rural post office box, but will not deliver to a standard USPS Post Office box. UPS Ground delivery is guaranteed within 7 – 10 days. However, we have found that shipment using this method is usually much faster – our usual shipping door-to-door averages 3 to 5 business days.
DOMESTIC SHIPPING COSTS AND METHODS
UPS Ground (Orders $75.00+):
For Canadian shipments, we ship by Canada Post. The order travels by USPS to the Canadian border where it enters Canadian Customs. Once released by Canadian customs, the package will go to the local Canada Post office closest to the point of delivery. They will notify you of duty and any VAT taxes that might be due. Canada Post will expect payment of duty and taxes to take delivery of the package. History has taught us that this process, from the point of order to the point of delivery to a Canadian door is usually 2 – 3 weeks.
Sales tax will be charged on all shipments to the state of Texas, at a rate of 8.25%.
For orders shipped outside the United States, the billing and shipping address must be the same. Shipping will be provided via your choice of UPS or Global Express Mail through the United States Postal Service. Please use a valid street address, as we cannot ship to PO or APO boxes. International orders are not guaranteed to ship the next business day because additional verification is often necessary. Please allow up to 20 business days for delivery. Any delays at customs once the parcel has reached the destination country are not under our control. Please note, order modifications cannot be made after the order has been placed. Also, all international orders will not be shipped until all of the items in the order are in stock.
|Ups International Ground||$35.00|
|UPS International Expedited||$55.00|